Terms of service
What you can expect from us, and what we ask of you. Last updated 18 September 2026.
1. The service
The Great Media designs, builds and manages customer acquisition systems: acquisition strategy, paid advertising management, conversion assets (landing pages, websites, stores), lead capture, qualification, follow-up processes, tracking and reporting. Exact scope, deliverables and milestones are agreed in writing before work starts.
2. Fees and ad spend
Management fees are quoted per month and billed monthly in advance. Advertising spend is separate: it is paid by you, directly to the advertising platforms, in your own ad accounts, and never passes through us. Starting prices on this website guide expectations; final fees depend on the agreed scope.
3. Minimum term
Unless agreed otherwise, engagements run for a minimum of 90 days from launch, because the system needs time to gather data and optimise. After the minimum term, either party may end the engagement with 30 days' written notice.
4. Our delivery commitment
We commit to the work we control: agreed strategy, build milestones, launch deadlines, optimisation and reporting. If we miss an agreed delivery milestone, we continue the affected work at no additional management fee until it is completed. We do not guarantee sales, revenue or a number of customers: results depend on your offer, market, budget, follow-up and sales process as well as our work.
5. What we need from you
Timely access to ad accounts, pages and websites; a decision-maker for approvals; accurate business information; and follow-up with the enquiries the system produces (or agreement for us to build that process). Delays on your side move milestones accordingly.
6. Ownership
Ad accounts, pages, domains and the data in them belong to you. Websites and assets we build are yours once the related fees are paid. We may reference the work (with your permission for named case studies) in our portfolio.
7. Accuracy of claims
We publish only results we can support and label what each figure measures. Testimonials are real and used with permission.
8. Liability
To the extent permitted by law, our liability under any engagement is limited to the management fees paid for the month in which the issue arose. We are not liable for platform outages, account restrictions imposed by advertising platforms, or losses caused by inaccurate information supplied to us.
9. Governing law
These terms are governed by the laws of Zambia.